Virtual Medical Assistant: Real-Time Savers for Your Healthcare Practice
Our Virtual Assistant team comprises skilled and dedicated professionals passionate about their work and bringing you the most advanced and effective virtual solutions. We are committed to transparent and honest business practices, ensuring you can count on timely and high-quality service delivery. Together, we strive to exceed your expectations and enhance the efficiency of your operations.
Discover the Benefits of Hiring a
Virtual Medical Assistant Today.
ARC Pointe Group nearshore and U.S. based virtual medical assistants excel at efficiently completing tasks. Extensive training ensures your to-do list is handled utilizing a high standard. You can count on us to manage the details, freeing up your time for revenue-focused efforts thereby taking your business to the next level.
Increased Operational Efficiency
Flexible Scalability
Options
Significant Cost
Savings
Improved Patient
Satisfaction
What Does a Virtual Medical Assistant Do?
Our experienced VMA team can manage the day-to-day tasks, allowing you to dedicate more time to your patients and their needs. With us, you can focus on what matters most, providing the best possible care to your patients.
Contact Management
Facilitates communication for healthcare providers. It involves managing phone calls, emails, and texts from patients, referring providers, and relevant parties to ensure efficient handling of inquiries and information.
Appointment Scheduling
Manage and schedule patient appointments, including follow-up visits and reminders.
Intake/Patient Registration
Collect and update patient demographic and insurance information, collect/review patient history and intake forms, and ensure they are complete. Walk patients through the new patient signup process.
EHR/EMR Management
Input and update patient data in EHR systems, including medical history, test results, and treatment plans.
Billing and Coding
Prepare and submit insurance claims, submit compliant forms such as HCFA, as well as assign appropriate medical billing codes for procedures and services.
Insurance Verification/Preauthorization
Verify patient insurance coverage and eligibility before appointments.
Prescription Management/Authorization
Process prescription requests, including refills, and submit them to pharmacies, coordinate with healthcare providers to authorize prescription refills based on patient needs.
HIPAA Compliance
Ensure that all patient information is handled in compliance with HIPAA regulations.
Reminders
Contact patients to remind them of upcoming appointments or follow-up tasks, such as medication refills.
Patient Follow-up
Reach out to patients to check on their progress, clarify treatment plans, and address/forward any concerns to practice personnel. Reach out to all providers involved in the treatment of the patient’s condition to ensure they are receiving updated medical records and progress/visit notes as required.
Administrative/Clerical Tasks
Support healthcare providers with general administrative tasks such as filing, scanning, and document management.
Other Tasks
Elevate Your Healthcare Practice
Elevate your healthcare practice with our tailored solutions designed to streamline operations and improve patient care. Often, practice expenses are higher than necessary, and revenues don’t reach their full potential. By delegating non-physician tasks efficiently, you can maximize your time, reduce costs, and focus on what truly matters—caring for your patients.
